Warehouse Returns Process
In the normal course of business, customers are likely to return orders from time to time due to various reasons and business should design processes the manage and accept such returns. A well designed returns management process can reduce costs and issues associated with returns or exchanges.
What do we mean by Return?
In the normal course of business, customers are likely to return orders from time to time due to various reasons and business should design processes the manage and accept such returns. A well designed returns management process can reduce costs and issues associated with returns or exchanges.
The term “Return” is understood as any goods returned to the warehouse by the end customer, retail outlet or courier for any reason, and all packed release orders where the release has been cancelled for any reason.
Returns in e-Commerce Business
Handling returns is one of the major problems for online stores. Customers often send products back without any notification and sometimes it becomes difficult to determine who returned the products and why.
Return Process
- A return is the process of handling the return of products from a customer to the distribution center (DC).
- Returns can be either created against a Return Order or created without an Order reference.
- Once the business obtains information from the end customer that the return of goods has been requested, it should create an return order
- An electronic return order shall contain reference to the original release order, scheduled return delivery date and the reason for the return
- Once a Return Order is created and confirmed, a supervisor usually authorizes the return.
- The warehouse should schedule to receive the return on the day specified in the return note
- When receiving returns with an Return Order, receipts are recorded through the Record/Report Receipt action
- Receipt of the return shall be understood as physical unloading of the delivery and preparation of the necessary documents conforming receipt of the goods in the warehouse
- The details of the receipt are entered and the receipt for the Return Order is then marked Closed.
- Returned goods need to be accepted into stock
- The closure of the receipt triggers the generation of Putaway tasks.
- During the receipt of returned goods, there may be a requirement to perform an inspection
- Discrepancies need to be recorded in the system
- A return is considered accepted when the goods appear in stock and become available for release or when all returned goods have been accepted into stock as damaged goods.
Related Links
You May Also Like
-
The Outbound process starts with routing the shipments. The Outbound execution process starts from the point when pick tasks are completed for an outbound shipment and ends at the point where the outbound packages are loaded into trailers. The Warehouse Outbound process includes managing and controlling outgoing materials starting from the download of orders through to the shipping of products from the warehouse.
-
After products have been received and passed a quality inspection, they need to be stored so that you can find them when you need them. This process is called putaway. The spot where you store a particular product is called a location. One section of a warehouse might have small locations for light items; another area may have large locations on the floor for heavy items.
-
Before shipping, businesses need to make sure that the items will arrive in good condition. Packaging is a form of protection against environmental threats that the product will face from the time it leaves warehouse facility until the time it reached the customer. The packaging is intended to provide protection for the item as it is being handled in the warehouse or when the item is being shipped.
-
Miscellaneous Warehouse Processes
At the end of each inventory control, the Contractor provides the Ordering Person with an inventory report which contains a list of all stock adjustments. The Ordering Person uses the report to create, by use of his/her own means, necessary value and accounting adjustments related to the stock. Let us look at some to the mislaneous warehouse processes not covered earlier.
-
In the normal course of business, customers are likely to return orders from time to time due to various reasons and business should design processes the manage and accept such returns. A well designed returns management process can reduce costs and issues associated with returns or exchanges.
-
To stay competitive in today’s tough market, the location of your warehouse is vital. To grow retail business need to offer to customers faster and affordable shipping time, which is dependent on the warehousing location as the location of the warehouse affects the transit time to ship orders to customers.
-
Overview of Warehouse Processes
The basic function of a warehouse is to store goods. This means that they receive deliveries from suppliers, do any necessary checking and sorting, store the materials until it is dispatched to customers. Traditionally warehouses were seen as places for the long-term storage of goods. Now organizations want to optimize their customer experience and try to move materials quickly through the supply chain, so the role of warehousing has changed.
-
Warehouses can be places where piles of packed or loose products occupy space. If left disorganized, it will become very challenging to identify products for packing or picking. Hence, proper organization of warehouse is very important. Warehouse labeling systems eliminate this problem by making sure products are easily identified and managed during the warehousing and shipping process. Labeling is the most functional and cost-effective way to keep your warehouse organized and operating efficiently.
-
One of the warehousing best practices that retailers like Walmart, Amazon, and Target have adopted is known as cross-docking. During this process the inbound products are unloaded at a distribution center and then sorted by destination, and eventually reloaded onto outbound trucks. In real parlance, the goods are not at all warehoused but just moved across the dock (hence the name).
-
Types of Inventory Count Processes
While dealing with lots of inventory in a warehouse, lots of things can go wrong. Shipments may not have the right number of units in them, or they could get damaged somewhere along the supply chain. Discrepancies in the stock may arise as part of every inventory control, and need to be corrected immediately after the inventory control procedure has been finished.
