Developing Functional Skills
Functional skills are the core competencies that can be transferred to different work areas like understanding of finance is independent and a finance expert can comfortably adapt to a manufacturing or service industry. Functional skills are obtained by understanding the various processes and the principles applicable to a business function. Functional experts are in great demand as they are specialists and required to manage the business processes like human resources, operations, or finance.
Ah, mastery... what a profoundly satisfying feeling when one finally gets on top of a new set of skills... and then sees the light under the new door those skills can open, even as another door is closing.
What are Functional Skills
Functional Expertise is knowledge of business processes and related concepts that explains the nature, causes, and effects of individual and integrated business activities. Functional Knowledge is the practical, tangible, and usable knowledge of a particular business function enabling the possessor capable of performing that activity. Functional skills can be adapted from one business area to another and these skills are generally transferable across multiple business domains.
What are Functional Skills in Business
By functional knowledge, we refer to the knowledge of business processes. The functional leader shows broad knowledge of and interest in business products, systems, and duties and/or shows competence in a specialized functional area.
- Simply speaking it is the knowledge of business and its processes
- Concepts that tell you the “why” of things that is why someone does a particular task or activity
- Knowledge of Principles – the rules of the functional area and procedures to perform different tasks.
- Functionalities or capabilities of the application or product or software solution that is being planned to be used for a particular process
- Best Practices.
Importance of Functional Knowledge & Skills
In IT Implementations two types of knowledge experts are needed, one of the business experts who provide the knowledge about the current business process and their expectations of the future automated system. These expectations are converted into software code by technical experts who specialize in various technologies and understand computer terminology and language.
Functional Skills in IT & Software Industry
Functional Consultants are the experts having knowledge of concepts and business processes with an understanding of business flows with the added capability to analyze underlying software functionalities in comparison to business expectations.
Functional Consultants are generally process-specific like Finance, HR, Manufacturing, and Procure to Pay, etc. They have educational background and experience in the relevant business process area, for example, you will find a Chartered Accountant working as a General Ledger Functional Expert. They acquire ERP or “Other Software Product” knowledge by undergoing a short training on ERP Module they are working in. Functional knowledge of business processes and software makes a good Functional Consultant.
Examples of Functional Skills
Some examples of functional knowledge and skill areas are:
- Fixed Assets (Acquire to Retire Process)
- Cash Management and Bank Reconciliation Processes
- Customer Relationship Management
- General Ledger and Record to Report Process
- Human Resources Processes including Payroll Management
- Manufacturing Processes including accounting for costs and inventory
- Order to Cash Process including accounts receivables
- Procure to Pay including supplier management and accounts payable
- Plan to Perform Process (Projects)
- Tax and Compliance
- Treasury Management
A good Functional Consultant will have an in-depth understanding of the business processes, product features, and the ability to propose a solution for the business requirements.
How to Improve Functional Knowledge and Skills
Gaining functional knowledge for a technical expert can be challenging, but very rewarding as demand for professionals who have both technical expertise and a strong foundation of business process expertise is ever increasing in today’s globalized economies. In the present era of globalization and liberalization, to deliver consistently, technical experts are required to reorient their historical approach of concentration on the technology and code development, and convert their expertise to a professional; who is not only technically sound; but who can understand the language business speaks. Similarly, it is becoming important for a functional expert; to gain technical excellence by understanding technical capabilities, development standards; and controls; to recommend a good functional design for the business.
Functional Knowledge V/s Domain Knowledge
Functional knowledge is the knowledge that can be included in different domains. The knowledge that may be efficient in every domain is called domain-independent knowledge or functional knowledge, for example – financial processes (order to cash processes, procure to pay processes). All of these processes share some common logic and fundamentals that remain true and valid for all domains and different businesses. The best functional best practices can be easily leveraged across different business units, geographies, or products.
What does Functional Excellence mean?
By its very nature, functional excellence comes from functional expertise, and the applicant is able to demonstrate confidence in a function to deliver on the company's goals and objectives. Functional excellence is the ability to demonstrate a depth of knowledge and skill in a functional area. It further means being aware of the following attributes:
1. Customer Orientation
- Offers not only standard solutions and/or products
- Develops individual solutions according to customer needs
2. Result Orientation
- Achieves planned individual results and acts as a facilitator of team target achievement
- Understands the impact of own action on team/function results
- Supports functional team regarding result/target achievement
3. Service Orientation
- Follows a clear, self-driven service approach: is sensitive towards customer needs and requirements
- Acts pro-active
4. Business Knowledge
- Shows broad knowledge of and interest in business products, systems, and duties and/or shows competence in a special area
- Has a deep understanding of his/her function within the business, is aware of dependencies to other functions
- Knows how to use knowledge for his/her function
What to write in functional skills in a resume?
Functional knowledge helps professionals understand how a company operates and what are the standard business processes. It talks about the best practices in particular areas. This understanding of the knowledge of business fundamentals helps executives to think strategically and then take appropriate business decisions. It adds to their ability to think and take timely and appropriate business decisions.
Functional Skills Questions & Assessment
Many companies today want to assess their candidates on functional expertise. Most of the modern job-profiles demand more specialized skill sets and employees want to assess their potential candidates on functional skills and domain capabilities.
TechnoFunc has created function/process-based assessments to help organizations measure a wide variety of process expertise and help students take functional knowledge tests and gain certifications. This helps candidates to do a self-assessment for evaluating themselves for a particular domain or a functional process area. Recruiters can evaluate the expertise of job seekers with the expert-curated questions provided in these business process-based assessments. The questions are presented in the form of multiple-choice and multiple answers. These TechnoFunc Functional assessments can also be used in employee development to facilitate the up-skilling of employees. The test results provide clarity on the areas that need improvement, which helps to create personalized training programs for workforce development as per industry standards.
How TechnoFunc helps?
Our functional knowledge resources help you gain a fundamental understanding of different business processes which helps in the development of strategic skills. Clubbed with good leadership and managerial skills it helps business executives to drive efficiency and effectiveness meeting business objectives.
Explore our section on Functional Knowledge to learn fundamentals and standard business processes. Browse process-specific tutorials by clicking on the image for the business process area of your interest.
The function is, essentially purpose. When we use the word function we are saying that something has a purpose. So when we apply that term to training for the workplace we are talking about purposeful training.
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